FAQ's

FAQ - Frequently Asked Questions

1. Ordering and Payment

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as PayPal and Apple Pay for fast, secure checkout.

Q: Can I cancel or change my order?
A: Orders can only be canceled or modified within 24 hours of placing the order. Once production begins, we are unable to make changes. Please contact us at thirstyapeshop@gmail.com if you need assistance.

2. Shipping

Q: How long does it take to receive my order?
A: Since our products are made-to-order, please allow 3-5 business days for production. After production, shipping times are as follows:

  • Domestic (U.S.): 3-7 business days.
  • International: 10-20 business days.

Q: Do you provide tracking?
A: Yes! Once your order ships, you will receive an email with your tracking number so you can monitor your delivery.

Q: Do you offer international shipping?
A: Yes, we ship internationally. Please note that additional customs fees, taxes, or import duties may apply, which are the responsibility of the customer.

3. Products and Sizing

Q: What sizes do your t-shirts come in?
A: Most of our t-shirts are available in unisex sizes ranging from XS to 2XL. We recommend checking the size chart on each product page for detailed measurements.

Q: What materials are your shirts made of?
A: Our t-shirts are made from 100% Airlume combed and ring-spun cotton, providing a soft, breathable, and comfortable fit.

Q: How do I choose the right size?
A: Each product page includes a detailed size chart. We recommend measuring a t-shirt you already own and comparing it to our chart for the best fit.

4. Returns and Exchanges

Q: Can I return or exchange my order?
A: Due to the custom nature of our products, we only accept returns or exchanges if the item is incorrect, damaged, or defective. If this happens, please contact us at thirstyapeshop@gmail.com within 14 days of receiving your order.

Q: What if I ordered the wrong size?
A: We do not accept returns or exchanges for wrong size or color if it matches the description on our website. Please double-check your order before submitting it.

5. Care Instructions

Q: How should I wash my t-shirt?
A: To keep your t-shirt looking its best, we recommend:

  • Machine wash cold, inside out.
  • Tumble dry low or hang dry.
  • Do not bleach or use fabric softener.
  • Iron on low heat if needed, avoiding the printed area.

6. Customization

Q: Can I request a custom design?
A: Yes! We offer custom design services. If you're interested in a personalized design, please contact us at thirstyapeshop@gmail.com to discuss your ideas.

7. General Questions

Q: Where are you based?
A: We are based in California, USA, but we serve customers worldwide through our online store.

Q: Do you offer gift cards?
A: We do not currently offer gift cards, but we are working on adding them soon! Stay tuned.

Q: How do I contact customer service?
A: For any questions, you can reach us at: